4926 La Cuenta Drive, San Diego, CA 92124
800.973.3328
sdffcu@sdffcu.org
M-F 8:00 a.m. - 3:30 p.m.
Virtual Branch Update
Your online security is very important to us. We take several precautions to ensure your information is secure.
On Sunday February 12, 2023 a change was made to the Logon and Forgot Security Code processes.
The new Logon procedure will have you enter your Logon ID on the first screen. The 2nd screen will then require you to enter your Logon ID again along with your Security Code. The security phrase will no longer be displayed. If the user needs to be challenged, the challenge question will appear after the Logon ID and Security Code have been entered.
Other online security measures include:
• Automatic time out that occurs if you are inactive in the secure area of our site for more than 10 minutes.
• Lock out after 3 unsuccessful attempts at entering Security Code.
Forgot Security Code
Any Virtual Branch user that selects Forgot Security Code will notice the following message after completing reCaptcha:
While we continue to evaluate and implement the latest improvements in Internet security technology, users of the system also have responsibility for the security of their information and should always follow the recommendations listed below:
• Be sure your browser is current and up-to-date. Most browser sites have updates readily available.
• Keep you Security Code confidential.
• Be sure others are not watching you enter information on the keyboard when using the system.
• Never leave your computer unattended while logged on to the system. Others may approach your computer and gain access to your account information if you walk away.
• Exit the system when you are finished to properly end your session. Once a session has ended, no further transactions can be processed until you log on to the system again.
• Close your browser when you are finished, so that others cannot view any account information displayed on your computer.
• Keep your computer free of viruses. Use virus protection software to routinely check for a virus on your computer. Never allow a virus to remain on your computer while accessing the system.